Frequently Asked Questions

It is strictly prohibited to register multiple accounts with us. All users accounts are constantly being moderated on affiliate fraud attempts. In the case of a confirmed affiliate fraud case, the accounts involved will be freezed. Use only one account for your needs only.

You can access your account 24 hours a day, 365 days a year via the Internet and track all actions of your account: investments /funds withdrawal / interest accruals / balance statistics, partners, earnings and current work. Everything is updated in real time.

Yes, you can do it. This option is available on the Account Settings page. You need to enter the necessary data on this page and save the new settings.

In order to make a deposit, you must be registered. After registration, you can always log in to your personal and secure account using your first username and password you provided during registration, and then make your first deposit. You will need to click the "Make a deposit" button in the account menu. There you can choose a payment method and follow simple instructions on the page to complete making a deposit process. The transaction is safe, fast and convenient (it takes approximately 1 minute).

To withdraw profits, you need to have an active account in the payment system to which you want to transfer your profits. You can register a payment system details on the “Settings” page. Profits can be withdrawn at any time convenient for you. To do this, log into your account, click the "Withdraw funds" button and specify the amount of withdrawal.

The goal of the referral program is to attract as many users as possible. As a partner, you get a bonus of up to 10% from each deposit of the invited users to your first line. The more people you invite, the more deposits they make - the more commission you get. To understand that the partner is registered as your referral, we use the referral link. In other words, you must provide potential users with a referral link so that they can use it to join.

We take security very seriously and have implemented a range of measures to protect your investments. These include storing your assets in cold storage, using two-factor authentication, and continuously monitoring our systems for any potential security threats. We also follow industry best practices and stay up to date on the latest security technologies and protocols.

All transactions are usually performed immediately, because this is the way most payment systems work. However, when the payment system is under a heavy load or if there are errors, delays or refund of payments may occur.

First of all, use the "Password Recovery" option. If not enough, contact us through the support center to help recover your account information. To contact us, use the email address used to register your account.

Yes! To make a deposit from your Minersurb account balance. Simply login into your account and click on Make Deposit and select the Deposit from Account Balance button.